Posted on by wrote in Uncategorized.

Customer engagement is a crucial aspect of any business. It’s what AAA Phone On Hold audio content is all about. Engaging customers while they are waiting on hold can help reduce frustration. Not to mention increase loyalty, and even boost sales. Here are 5 ideas for engaging customers while they are listening to your on hold messages:

1. Use humor: Incorporating humor into your message on hold script can aid in putting customers at ease. Humor can create a more positive experience. You could include jokes, puns, or lighthearted trivia questions related to your industry or brand. Of course, humor is not appropriate for all businesses. Use discretion when considering adding humor to your on hold messages.

2. Offer tips or advice: Use your messages on hold to offer helpful tips that may be relevant to your customers’ needs. For example, if you provide services to small businesses, you could offer advice on how to improve their marketing or streamline their operations.

3. Promote special offers: Your on hold messages can help promote special offers or discounts. For example, you could offer a discount code that customers can use on their next purchase. Or, offer a free consultation for new customers. Perhaps you can mention products most customers are unfamiliar with.

4. Provide detailed product or service information: Messages on hold can provide customers with more details about your products or services. You can educate them about your offerings while also building trust.

5. Solicit feedback: Use your on hold messaging to solicit feedback from customers. You could ask them to take a survey or leave a review on your website or social media channels.

By engaging customers while they are on hold, you can create a more positive experience. This will help build stronger relationships with your customers. It’s important to be creative and find ways to make your messages both informative and entertaining.